Refund policy

Effective date: November 1, 2026

Store: ZA Tech (zatechinc.com)

Store credit only

ZA Tech does not issue cash or original-payment-method refunds for store purchases on zatechinc.com. Approved returns and eligible cancellations are resolved with store credit only, unless a specific written quote or purchase order for capital equipment states different commercial terms.

True American / POD merchandise (apparel, hats, drinkware, small goods)

If you are not entirely happy with an eligible purchase, you may request a return within 30 days of delivery. If we approve the return after inspection, we issue store credit for the original product payment (excluding return shipping, unless the item arrived damaged or defective).

Eligibility

• Item must be unused / unworn, with tags if applicable, in original packaging
• Proof of purchase required
• Personalized items are final sale and cannot be returned unless they arrive damaged or defective

How to start a return

Email info@zatechinc.com before shipping anything back. If we approve the return, we will send instructions (and a label when we cover shipping for damage/defect). Items sent without a prior return request may be refused.

Returns are by mail only. We do not accept in-store returns.

Exchanges

We do not offer exchanges. Approved returns receive store credit, which you can use toward a different item.

Timing

Once we receive and inspect the return, we issue store credit within about two weeks. Store credit is not redeemable for cash.

Return shipping

Customer pays return shipping unless the product arrived damaged or defective (we cover that return). No restocking fee on approved merch returns that receive store credit.

Capital equipment, testers, and data-center systems (HOTOTECH / PV testers, data-center systems, and similar)

These are quote / B2B products.

• Cancellations, returns, restocking, freight, and lead times follow the written quote, purchase order, or sales agreement for that job
• Where that agreement is silent, any approved commercial remedy from a store-initiated order is store credit only (not a cash refund), unless we agree otherwise in writing before shipment
• Contact info@zatechinc.com or +1 949-441-4828 for change requests

Damaged or wrong items (all products)

Contact us within 7 days of delivery with photos and your order number. We will arrange replacement, repair, or store credit as appropriate. Cash refunds are not offered through the online store.

Chargebacks

Please contact us first to resolve any order issue. Unauthorized chargebacks may result in account or order restrictions.

Contact

ZA Tech

Email: info@zatechinc.com

Tel: +1 949-441-4828

Address: 15642 Sand Canyon #51176, Irvine, CA 92618, United States